Complaints - Returns Process
LADAS FOODS guarantees the quality of its products as they are produced following strict specifications and certified food safety systems according to international standards. Whenever customers have complaints about their supplied products , the following procedures are followed:
Types of Complaints: Quality and Freight
Quality complaints are related to the quality issues of the product or their packaging.
The complaint management process requires from customer/partner to retain/present the following information:
Complaints are examined and studied with full attention by the Quality Control and Customer Service departments. A formal response is sent to the customer within 10 days of submitting the complaint. If the complaints are considered reasonable as to the responsibilities of LADAS FOODS S.A. the return of the products is approved and a credit note is issued.